SPECIAL CONDITIONS OF SALE

I. SERVICE

Trigonos prioritizes customer satisfaction and wants to achieve it with excellent service. Therefore, it guarantees the quality of the products delivered and the delivery of the same in the terms mentioned below. In addition, we consider that the products correspond with the detailed in the web.

Help

If you need help to make the purchase online or about a product, do not hesitate to contact us through our e-mail trigonos@trigonos.cat, we will be happy to help.

Privacy

All data provided by customers of Trigones will be treated with extreme privacy and will only be provided to third parties when necessary for the delivery of the order and when you give us your consent in relation to the hiring of services in which Trigonos intervenes exclusively as an intermediary.

Bank details are processed directly by Caixa d'Enginyers through Redsys, the provider we have chosen for the electronic payment service as it is "the fastest and safest way to pay on the Internet". Therefore, Trígonos will never see the clients' credit card information, it will simply receive the payment and the details of the order to elaborate it.

We reserve the right to use business data anonymously to study purchasing habits and usages.

II. ORDERS

Price

The price of the products will be the one that is indicated in our web in every moment unless some error occurred.

All prices include VAT but exclude shipping costs that have a fixed value for each destination.

Order Confirmation

Once the customer has made the payment for the order will be sent an order confirmation in the form of e-mail.

III. PAYMENT

Method of payment

Order payments can be made by credit or debit card. It can also be done by bank transfer, paying the amount in our account. In case of doubt, you can send us an email to trigonos@trigonos.cat.

Privacy and security

Redsys is one of the most reliable, secure and fast ways to make payments over the Internet. In fact, since it is Redsys that makes the payments directly to our clients, Trígonos will not have access to the bank details of the latter. Redsys provides us with the money and data needed to place the order.

For more information contact us through the contact form.

Reimbursement

Refunds will only be given if the product delivered is defective. In this case, the customer must contact immediately through the contact form detailing the product as well as the defect it has. A courier will pick up the defective product and we will replace it with another equal product. If no longer available, you will be refunded the amount of the order.

IV. TRANSPORT

Delivery of orders is subcontracted to Transabadell and Packlink.

Place of delivery

The place of delivery will be the one indicated by the customer in the order. If at the time of delivery is not at the address or there is no one to sign, they will try again later. Transabadell and Packlink also ask us for a contact telephone number to arrange a delivery time.

Delivery time

The delivery time within the Spanish peninsular territory is 24-48 working hours from the working day following receipt of payment. The delivery time in the Balearic Islands ranges between 3 and 5 days and the international in Europe is 5 to 10 working days.

Orders are confirmed upon payment of the order. In addition, a confirmation email will be sent.

Returns

Returns will only be accepted if the delivered product is defective and up to 15 days after having received it.

In the case of receiving a defective product, the customer must contact us immediately through the contact form, detailing the product and the defect.

A courier will be sent to the customer's home to collect and replace it. In such a case, Trígonos will bear the transport costs.

V. COMPANY

For any consultation, claim or suggestion, the client can contact us through the mail trigonos@trigonos.cat.

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